Frequently asked questions
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Shipping & Returns
What is the expected delivery time?
What is the expected delivery time?
Orders placed on weekdays (Monday to Friday) are generally dispatched the within 24 hours. The standard delivery time is 2-5 business days. Please note that delivery times are estimated from the moment your order leaves our warehouse.
How much is the delivery fee?
How much is the delivery fee?
We offer free delivery on orders over 599 NOK. For orders below 599 NOK, delivery fees start at 49 NOK.
How can I change my order?
How can I change my order?
If you need to change the product or variant you ordered, please reach out to our customer service immediately by filling out the contact form here.
We can change your order as long as it has not been packed yet. Unfortunately, once your order has been processed, we cannot make any changes or cancellations.
Premium Lash Collection
What is included in the Premium Lash Collection?
What is included in the Premium Lash Collection?
The Premium Lash Collection offers the perfect solution for achieving effortless, glamorous lashes. Each innovative system is designed to simplify and elevate your beauty routine, allowing you to achieve flawless results easily at home.
Lash Clusters
Achieve a salon-quality lash extension look with our Lash Clusters system, crafted for a professional finish that lasts up to 7 days. Using the Bond & Seal formula with our Lash Applicator, you can easily apply customizable clusters that enhance your natural beauty.
Press-on Lash
Effortlessly transform your lash routine with our Press-on Lash system, designed to deliver a flawless, natural look in just minutes. The clusters press seamlessly onto your natural lashes for a smooth, perfect finish and can be easily reused with our convenient Press-on Lash Refill Strips.
Instant Lash
Simplify your beauty routine with our magnetic Instant Lash system, featuring easy one-step application and a curved magnetic block for a secure, flawless fit. These ultra-light, weightless lashes stay in place all day and can be reused with proper care, making them a durable, versatile choice for your routine.
How do I apply the lashes?
How do I apply the lashes?
Lash Clusters
1. Apply a light layer of Bond directly onto your natural lashes, approx. 1-2 mm above the waterline. Avoid using it like mascara.
2. Place the lash clusters under your natural lashes, about 1-2 mm above the lash line. Gently press them together using our Lash Applicator.
3. Apply a light coat of Seal along the lash line to remove stickiness and extend the longevity.
Always take your time and focus on detail during the process for the best results.
Press-on Lash
1. Place the lash clusters under your natural lashes, about 1-2 mm above the lash line.
2. Gently press them together using your fingers or our Lash Applicator.
This method is quick and easy for a seamless, natural look.
Instant Lash
1. Align the lashes with the magnetic clips included.
2. Snap the magnetic lashes together on your natural eyelashes for an instant application.
These lashes offer a fast and hassle-free way to enhance your look in seconds.
How do I remove the lashes?
How do I remove the lashes?
Lash Clusters
1. Apply Remover and let it set for 30 seconds. Carefully take off the clusters.
2. Apply Remover to both the top and underside of your natural lashes and wait for 1-2 minutes.
3. Gently brush through your natural lashes with a spoolie.
Press-on Lash
1. Gently peel off the Press-on Lash clusters from your natural lashes, starting from the outer corner and working inward.
2. Apply Remover to your natural lashes to eliminate any adhesive residue, and gently brush through with a spoolie.
Instant Lash
1. Gently use your hand to detach the Instant Lash from your natural lashes.
How long can I expect the lashes to last?
How long can I expect the lashes to last?
Lash Clusters and Press-on Lash
Our Lash Clusters can last up to 7 days with proper application and care, while the Press-on Lashes can last up to 5 days. Both systems are crafted to be ultra-lightweight, ensuring a damage-free application that protects your natural lashes from unnecessary weight and strain.
However, avoiding these steps can make your lashes stay on longer:
- Avoid water contact for 6-8 hours to ensure your lashes set properly.
- Avoid using oil-based products around the eye area, as they can weaken the bond and reduce lash durability.
- Avoid sleeping on your stomach or side, as this can disrupt your lash look.
Instant Lash
The Instant Lash magnetic lashes are designed for daily wear and can last throughout the day with proper application. They can be easily removed and reused, offering flexibility and convenience for daily beauty routines.
Are the lashes waterproof?
Are the lashes waterproof?
Our Lash Clusters and Press-on Lash are designed to be water-resistant, allowing you to shower, swim, or exercise after perfecting the application technique. However, be mindful that prolonged exposure to steam or excessive moisture may loosen the clusters.
- Lash Clusters: If the clusters start to loosen, simply reapply a small amount of Bond and press them together once they are completely dry. To ensure the best results, avoid water contact for the first 6-8 hours after application to allow the Bond & Seal to set properly. Additionally, refrain from touching your lashes when they are wet to maintain their longevity.
- Press-on Lash: For the Press-on Lash system, if the adhesive strip loses its hold, replace it with our Press-on Lash Refill Strips to continue reusing the lashes.
Can I reuse my lashes?
Can I reuse my lashes?
Lash Clusters
You can definitely reuse your Lash Clusters with proper care. To ensure the best results, we recommend soaking the lashes in isopropyl alcohol for about 30 minutes to remove any adhesive residue. After soaking, gently brush them with a spoolie or makeup brush to restore their shape. While many customers have success with this method, please note that we cannot guarantee reusability for every application.
Press-on Lash
The Press-on Lashes are also designed for multiple uses. To maintain their reusability, replace the adhesive strip with our Press-on Lash Refill Strips after each wear. This will ensure a strong bond and extend the lifespan of your lashes. Be sure to clean any residue from the lashes before reapplying a new strip.
How to reuse your Press-on Lash with Press-on Lash Refill Strips:
1. Carefully remove the old glue strip from the lash band, ensuring the lash band remains intact.
2. Take a new refill-strip and align it with the lash band.
3. Press the new glue strip firmly onto the lash band, ensuring it adheres smoothly and evenly.
4. Your Press-on Lash are now ready to be used again, just as easily as the first time!
Instant Lash
The Instant Lash magnetic lashes are highly reusable, thanks to their durable design. After each use, gently clean the magnetic strip with a soft cloth to remove any makeup or residue. Store the lashes in their original case to keep them in perfect condition for future use. With proper care, these lashes can be reused many times.
How many applications can I get from one box?
How many applications can I get from one box?
Lash Clusters
Each box of our Lash Clusters includes 48 handcrafted clusters, providing enough lashes for 4-5 full sets. With proper care, you can reuse the clusters multiple times, further extending the number of applications.
Press-on Lash
Similarly, each box of our Press-on Lashes includes 48 clusters, offering 4-5 full sets. These lashes are also reusable, especially when paired with our Press-on Lash Refill Strips, allowing you to refresh and reuse them for multiple applications.
Instant Lash
Each box contains 1 pair of magnetic lashes. With proper care, these lashes can be reused countless times, offering long-term value and convenience.
What is the difference between Lash Clusters and Traditional Eyelash Extensions?
What is the difference between Lash Clusters and Traditional Eyelash Extensions?
Lash clusters are different from traditional eyelash extensions. They are a new and innovative lash system designed to provide a similar look to eyelash extensions but with added benefits.
Our Lash Clusters-system are designed to be gentle and easy to remove, so you won't need the extensive cleansing products or techniques often recommended for traditional lash extensions.